Where to start
What do you need help with?
Four places most questions land. Open any one for common answers, or reach the team directly.
Account & access
Signing in, password resets, email changes, and verification.
Common answers
- Can't sign in? Reset your password from the sign-in screen.
- Update your email or profile from account settings once signed in.
- No verification email? Check spam, then contact support.
Billing & plans
Trials, subscriptions, invoices, cancellations, and refunds.
Common answers
- Start free with a 30-day full-feature trial — no card required.
- Cancel anytime; your collection data is always preserved.
- Refund eligibility is set out in our Refund & Cancellation Policy.
Philately workspace
Catalogs, your collection, acquisition history, and exports.
Common answers
- Browse meticulously curated catalogs and follow the ones you care about.
- Build your collection and log each acquisition with cost and condition.
- The first live module — stamps & postmarks — part of MyHobbies.
Data & exports
Importing, exporting, and account or data deletion — your data is yours.
Common answers
- Export your collection at any time — no lock-in.
- Import an existing collection to get started faster.
- Need to delete your account or data? Contact us and we'll help.
Policies & help
The fine print, in plain language
Our policies, written to be read. All accessible any time — nothing hidden.