Refund & Cancellation Policy

MyHobbies subscriptions provide access to digital software and your collection workspace, including the Philately module. Because there are no physical goods, “refund” here means a refund of a subscription payment — see the eligibility rules below.

You don't have to pay to evaluate MyHobbies. Every account includes a free plan, and new accounts can try the full feature set free for a limited trial period with no credit card required. We recommend using the trial to make sure MyHobbies is right for you before subscribing.

You can cancel a paid subscription at any time:

• Cancel from your account, or email support and we'll cancel it for you.
• After cancellation you keep access until the end of the period you've already paid for.
• When the period ends, your account reverts to the free plan — your collection data is preserved, not deleted.

We want you to be happy with MyHobbies. Refund requests are reviewed fairly and on a case-by-case basis. Refunds are generally considered when:

• You were charged in error or billed more than once for the same period.
• A technical fault on our side prevented you from using a paid plan and we couldn't resolve it.
• You request a refund shortly after a charge and have made little or no use of the paid features.

Refunds are generally not provided when:

• A billing period has been substantially used.
• The request relates only to forgetting to cancel before an expected renewal, beyond a reasonable window.
• Access was suspended or terminated for a violation of our terms (see below).

Once a refund is approved, it is processed back to your original payment method. Please allow approximately 5–7 business days for it to appear, depending on your bank or payment provider. [Refund processing timeline to be confirmed before launch.]

Refunds are not available where an account is suspended or terminated for breaching our Terms & Conditions — for example, unlawful use, abuse of the platform, or attempting to access systems or accounts without authorisation.

To cancel, ask about a charge, or request a refund, email [Support email to be updated] from the address on your account (include any order or invoice reference) or use the contact page. We aim to acknowledge billing requests quickly.