Shipping & Delivery Policy

MyHobbies is a digital software and subscription service. We do not sell or ship any physical goods. There are no parcels, postage, couriers, or delivery charges of any kind. The Philately module helps you catalog and account for stamps you already own — we never ship stamps or other items to you.

Access is delivered digitally through your MyHobbies account, in your web browser. Once your account is set up, the platform and your collection workspace are available online — there is nothing to install or wait for in the post.

• On signup: your free MyHobbies account and the free plan are available immediately.
• On starting a trial: full-feature access is enabled right away, with no card required.
• On payment (once paid plans are enabled): your subscription activates as soon as the payment is confirmed — typically within a few minutes.
• On a gift: the code is ready as soon as the payment is confirmed, but the plan itself only starts when the code is redeemed — and every code we issue now has to be redeemed within 365 days of the day it is issued, with that date shown on your receipt and beside the code in your gift list.

If you can't access a plan or feature you expect, try the following first:

• Refresh the page or sign out and back in to pick up the latest account state.
• Confirm you're signed in with the email used at signup or payment.
• Check for a confirmation email (including your spam folder).

Still no access? Email support@myhobbies.in with the email on your account and any order or payment reference, and we'll put it right.

If a gift email never arrived: the code is not lost. The buyer can always see it under “Your gifts” on the gift page and share it directly, and a gift can be redeemed from that code alone — the email is only the delivery method. Check the spam folder first, then email support@myhobbies.in with the order reference and we'll get the code to the right address. Getting you a working code is the first remedy for a delivery failure; see the gift rule in our refund policy for what happens if we can't. If a code lapsed because it never reached the recipient, that is a failure on our side: tell us and we'll issue a replacement code with a fresh deadline.

For anything about access or delivery, reach us via the contact page or browse support. Billing and refund questions are covered in our Refund & Cancellation Policy.